Shipping policy
Updated on 16/04/26
Welcome to Stancerims®. This Shipping Policy explains how orders are processed, shipped, and delivered worldwide. Our objective is to provide a clear, reliable, and transparent delivery experience.
1. Order Processing & Dispatch
- Processing time may vary between 1–4 business days for general and battery items, and 5–10 business days for furniture items.
- Orders are prepared and dispatched on business days only
- Order preparation normally takes place before 10:00 AM UTC
- Orders placed before 10:00 AM UTC on a business day are usually processed the same day
- Orders placed after 10:00 AM UTC, on weekends, or on public holidays are processed the next business day
- We do not process or dispatch orders on Saturdays or Sundays
- Furniture items may require additional preparation time as some products are manually assembled and inspected before dispatch.
Processing time refers to order preparation and handover to the courier. Delivery time begins once the parcel has been dispatched.
2. Shipping Methods & Delivery Timeframes
All orders are shipped using tracked and insured delivery services. Delivery times vary depending on destination and product type.
| Region | General Items | Battery Items* | Furniture Items** |
|---|---|---|---|
| EU & UK | 5–11 business days | 7–15 business days | 10–20 business days |
| US & Canada | 6–12 business days | 8–15 business days | 12–22 business days |
| Australia & New Zealand | 7–13 business days | 9–16 business days | 14–25 business days |
| Japan & South Korea | 6–12 business days | 8–15 business days | 12–22 business days |
| Singapore & Malaysia | 6–12 business days | 8–15 business days | 12–22 business days |
| Taiwan | 4–10 business days | 8–15 business days | 10–20 business days |
| Rest of the world | 5–11 business days | 7–15 business days | 12–25 business days |
*Battery items include products such as lamps or any product containing batteries. These shipments may require alternative logistics channels and additional handling.
**Furniture items include larger pieces such as display shelves, stands, or any oversized product. Some furniture items are manually assembled and inspected before dispatch, which extends preparation time. Due to size and weight, these shipments use dedicated oversized logistics channels and may not be available to all destinations. Certain countries with parcel size restrictions may be excluded from furniture shipments. Customers in restricted regions will be contacted and offered a full refund if a furniture order cannot be fulfilled.
3. Tracking & Support
Once your order is dispatched, you will receive a tracking number by email. Tracking updates may be limited while the parcel is undergoing customs clearance or transit through logistics hubs. This is normal and updates typically resume within 48–72 hours.
If you experience any delivery issues, please contact us at info@stancerims.com.
4. Delivered, Lost or Failed Deliveries
All shipments are tracked and insured. If a parcel is confirmed lost in transit by the courier, a replacement will be arranged.
If tracking confirms that a parcel has been delivered to the address provided, the customer must contact the courier directly to open an investigation. We will provide all necessary shipment details to support this process.
Refunds or replacements cannot be issued once delivery is confirmed by the courier, unless delivery cannot be verified, a required signature was not obtained, or the shipment was delivered to an incorrect address due to an error on the shipping label.
Customers are responsible for ensuring accurate shipping information and responding promptly to courier requests. Parcels returned due to refusal, failed delivery attempts, or lack of response may not be eligible for refund or replacement.
Protection Shipping Service
Standard shipments include carrier tracking and basic coverage. For additional protection against loss, theft, or delivery failure beyond standard carrier liability, customers may add our Protection Shipping Service at checkout. This service is optional and not included by default. Stancerims® is not liable for unresolved delivery disputes on orders placed without Protection Shipping Service coverage.
5. High Demand Periods & Logistics Delays
During periods of increased demand, peak seasons, public holidays, or major global events, order processing and delivery times may take longer than usual due to higher logistics volume and carrier capacity constraints.
While we continue to process and dispatch orders as efficiently as possible, delays caused by external logistics factors, carrier congestion, or operational slowdowns are outside of our control.
Estimated delivery timeframes shown on our website are indicative and not guaranteed during such periods. We recommend placing orders in advance for time-sensitive purchases.
6. Customs & Duties
Customs duties, taxes, or import fees (if applicable) are the responsibility of the recipient. Some countries operate under Delivered Duty Unpaid (DDU) regulations.
7. Policy Updates
Stancerims® reserves the right to update or modify this Shipping Policy at any time. Customers are encouraged to review this page periodically.
Annex A: Ongoing Situation in the Middle East
Due to the ongoing situation in the Middle East, certain shipping routes and carrier operations are experiencing disruptions that may affect delivery timeframes across all regions. Orders may take longer than the standard estimates shown in Section 2. We are actively monitoring the situation and working with our logistics partners to minimise impact wherever possible.
Additionally, shipments to the following countries are currently on hold until the situation is resolved and safe, reliable delivery can be guaranteed:
Israel, Iran, Lebanon, Saudi Arabia, the United Arab Emirates, Qatar, Kuwait, Bahrain, and Jordan.
Orders placed with a destination in any of the above countries will not be dispatched. Customers will be contacted directly and offered a full refund or the option to hold their order pending resumption of service. Stancerims® will not be held responsible for delays or non-delivery resulting from circumstances beyond our logistical control in the affected region.
This annex will be updated as the situation evolves.
